Readings — Lecture 3.2

Required Readings

In order to learn more about the concepts and materials in Lecture 3.2, please make sure to review the following resources:

• User Interviews: How, When, and Why to Conduct Them Links to an external site.
  Kara Pernice. (2018, October 7). User Interviews: How, When, and Why to Conduct Them. Nielsen Norman Group.
• Pros and Cons of Conducting User Interviews Links to an external site.
  Mortensen, D. H. (2020). Pros and Cons of Conducting User Interviews. The Interaction Design Foundation.
• Interviewing Users Links to an external site.
  Nielsen, J. (2010, July 25). Interviewing Users. Nielsen Norman Group.
• Never Ask What They Want — 3 Better Questions to Ask in User Interviews Links to an external site.
  Liu, C. (2017, November 20). Never Ask What They Want—3 Better Questions to Ask in User Interviews. Medium.
• Open-Ended vs. Closed-Ended Questions in User Research Links to an external site.
  Susan Farrell. (2016, May 22). Open-Ended vs. Closed-Ended Questions in User Research. Nielsen Norman Group.
• How to Conduct User Interviews Links to an external site.
  How to Conduct User Interviews. (2020). The Interaction Design Foundation.
• How to Moderate User Interviews Links to an external site.
  Mortensen, D. H. (2020). How to Moderate User Interviews. The Interaction Design Foundation.
• How to Prepare for a User Interview and Ask the Right Questions Links to an external site.
  Mortensen, D. H. (2020). How to Prepare for a User Interview and Ask the Right Questions. The Interaction Design Foundation.
• How to Do a Thematic Analysis of User Interviews Links to an external site.
  Mortensen, D. H. (2020). How to Do a Thematic Analysis of User Interviews. The Interaction Design Foundation.