Technical Support

If you have a Canvas technical issue or have a question, 24/7 support is available via chat, phone or email. Click on the Help link (question mark in the far left menu).

Additional technical support for students is available through the OSU Service Desk. The Service Desk can assist with device issues, software and applications, email, WiFi and network, OSU accounts, and other needs. You can access the OSU Service Desk via phone at 541-737-8787 or through the online form: Submit a Help Request .

Finding Resources at OSU

From the bike shop to the food pantry, OSU has dozens of resources available. The student experience website has the most comprehensive list of resources available to students. Selecting the “Campus” on the right menu will allow you to find resources available to you, and the filter settings can narrow the list of resources to specific service categories. You can then read a brief description of the service and use the links to find more information and how to access the service.

While there are many resources available, it’s important to know who to contact if you are struggling.

If you are experiencing food or housing scarcity, please don’t wait – connect with the team at the Human Services Resource Center (HSRC).
If something unexpected happens during the term and you need support, the Office of the Dean of Students/Student Care is a great first step to connect with a caring individual who can help you find resources, support, and a path forward.
Counseling and Psychological Services (CAPS) has many support services, including individual and group counseling, a resilience toolbox, resources for supporting friends and seeking help, and much more.

Accessibility Tools for Canvas and Accommodations

The following tools are embedded within the Start Here module in your course.

ReadSpeaker - is a tool that reads text on Canvas course pages aloud.

TextAid - is an additional tool that allows users to have nearly any text highlighted and read aloud, including documents, Web sites, text composed by a user, and more. If this tool is not enabled in your course, please ask your instructor to enable it.

For more information, please visit ReadSpeaker Text Aid.

If you have questions about accommodations related to a documented disability, contact the Disability Access Services (DAS) office. DAS serves students on all campuses. If you want ideas about general accessibility strategies related to disability, check out Accessibility Resources for Students on the DAS website.

Academic Support

There are many resources available to help you achieve your goals in each course. Listed below are several that are applicable to all students in all courses:

Your instructors, professors, and TAs will be best equipped to answer course-specific questions and may even have some tips on how to study and engage with course material. Explore the Canvas site to learn how they prefer to receive questions (e.g., email, Canvas message, Zoom).
The Academic Success Center (ASC) exists to help you locate academic support on campus. Email (success@oregonstate.edu), text (541-444-5906), or visit the ASC website to learn more about available resources for academic support.
The Writing Center can help you with many different writing projects. Their peer writing consultants support all aspects of the writing process, from brainstorming and organization to questions of grammar and usage.
Academic Advisors can help you navigate the university and its many processes. If you find yourself struggling in a course, are interested in the S/U grading options, or have questions about policies and regulations, reach out to your academic advisor as soon as possible.
If you are looking for tutoring options at OSU check out this "Tutoring at OSU" page for an overview.

What if I Fall Behind in Class?

Many students ask what they should do if they fall behind in class. There may be additional resources depending on your unique situations, but start with these five steps:

Connect with your instructor first. Find out what steps you can take to get caught up and where to focus your time and energy. If you’re able and willing to share what caused you to fall behind, sometimes that can be useful for instructors to know about, but you don’t need to explain.
Make an appointment to meet with an academic coach at the Academic Success Center. A coach can help you make a plan to get caught up on the work while staying current with the new materials and assignments.
Identify some resources and support (see “Academic Support” above) and begin to use those.
If you are concerned about your ability to pass the class, let your advisor know via email or in a meeting so they can connect you to resources, talk through S/U/W options or help you think ahead to stay on track.
If you work with DAS, TRiO, EOP, Ecampus or other programs on campus, check with your advisers there for additional support and guidance.

What if I Experience Conflict or Bias in Class?

If you experience conflict related to instruction in your class, and you feel comfortable doing so, you may seek solutions by emailing or speaking with your instructor directly. This way, you and your instructor can work together to resolve issues including technology and evaluation.

The Office of Advocacy is available to help you navigate the process for Student Appeals and Grievances while the Ombuds Office is available to help mediate conflicts informally.

If you have experienced or witnessed bias, you have a number of options that you may choose from. You may feel comfortable connecting with your instructor. You may also choose to access confidential support from the ASOSU Office of Advocacy or the OSU Ombuds Office. Through those offices, or on your own, you can explore the option of reporting the incident through the Bias Incident Report.

COVID-19 Information

The COVID-19 Safety & Success for Students website provides general information about remote and hybrid learning at OSU. If you find yourself asking “How does ____ work with remote campus operations?,” this website is a good place to start. You can also stay up-to-date with OSU’s status and planning related to COVID-19 on the university’s COVID-19 Safety & Success website.